Tag Archives: Commercial Phone Services
22
Oct
Say Hello To 942 – Toronto’s New Area Code Arrives In April!
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By
Dan Faraldo
There are members of the Melo Technology team that are old enough to remember a time when we didn’t have to dial area codes to phone someone. Back in the 1980’s, it was commonplace to simply use the seven digits representing the phone number to make a phone call. This...
18
Oct
4 Simple Ways For Small Business Owners To Cut Costs And Boost Profits
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By
Are you looking to cut costs at your place of business? Which business owner isn’t, right? In our last blog, we highlighted the fact that going paperless is an easy way to save money and improve a company’s bottom line. However, that’s just the beginning. There are numerous areas where...
26
Sep
3 Best Practices For Phone Agents To Handle Customer Complaints
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By
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
24
Sep
3 Strong Techniques For Sales Reps To Overcome Objections
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By
Telemarketers have tough jobs. For many of them, taking north of one hundred phone calls a day is standard. A person who works on the phone can have a particularly challenging job if he or she is required to make sales. No matter the product or service being sold, it...
20
Sep
VoIP vs. Traditional Phones: Who Wins The Reliability War?
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By
What is the more advantageous route for your business? Would it be utilizing VoIP technology for your phone system? Or sticking with traditional phone lines to make and take your phone calls? As you can certainly tell from our last blog, the Melo Technology team is most certainly aboard the...
10
Sep
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
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“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
21
Aug
Why Some Customer Service Issues Are Best Handled Over the Phone
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By
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
26
Jul
Which Customer Service Tasks Are Best Handled Over The Phone?
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By
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
12
Jul
The Do’s And Don’ts Of Putting Customers On Hold
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By
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
28
Jun
Be Sure To Avoid These Customer Service Phone Fails
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By
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...