Tag Archives: Commercial Phone Services
08
May
Maintaining Your Business Phone Number Is Crucial For Long-Term Success
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By
Dan Faraldo
“What’s your phone number?” Has the answer to this question changed at any point over the past decade or so? If so, you may be hurting your business. Your business phone number is more than just a contact. It’s a critical part of your brand identity and customer service strategy....
01
May
Enjoy The Benefits Of Making Unlimited Free Calls Across The World
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By
Long distance isn’t what it used to be. Once upon a time, not all that long ago, the term was associated with extremely high costs. It caused people to speak to their loved ones who live abroad very infrequently. Business owners also felt the brunt of huge long distance charges....
22
Apr
How Your Business Benefits From Custom On-Hold Messaging For Callers
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By
As you’re well aware, first impressions go a long way. What is the impression that callers get when they ring up your company? Let it be known that when consumers call your business, every second of their time matters. Therefore, it’s important that you don’t overlook the time they spend...
10
Apr
How Voicemail-to-Email Can Help Your Business To Stay Responsive
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So what is voicemail-to-email? Well, it’s exactly what it sounds like! When someone leaves a voicemail on your business line, the message is automatically converted into an audio file. It is then sent directly to your designated email inbox. Depending on your setup, it may also include a text transcription...
14
Mar
More Do’s And Don’ts Of Over-The-Phone Customer Service
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By
It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...
12
Mar
The Do’s And Don’ts Of Over-The-Phone Customer Service
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By
If you’ve heard it once, you’ve likely heard it a thousand times. So, let’s make this 1001, shall we? Providing excellent customer service is of paramount importance. Nothing is more important to the success of your business than the way it makes its customers feel. Especially for small and medium-sized...
24
Feb
Melo Technology Receives Prestigious Recognition For Award Nomination
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We have some pretty exciting news! On the afternoon of Thursday, February 20th, Melo Technology received some very heartwarming and prestigious recognition. Our team is beyond honoured to have received a congratulatory letter from the Honourable Rechie Valdez. As the Minister of Small Business, she took some time out of...
13
Feb
How To Show Your Business Some Love This Valentine’s Day
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By
Valentine’s Day comes tomorrow! On behalf of the entire Melo Technology team, we wish you a wondrous day that sees you showered with love. Now, as a business owner, you should remember that Valentine’s Day isn’t just about chocolates and roses. It’s also a great time to show appreciation for...
07
Feb
Melo Technology Nominated For Tech Business Of The Year!
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By
It was just over a month ago that Melo Technology celebrated its 16th anniversary as a business. We couldn’t be more excited about what the future holds! Over the years, we’ve worked tirelessly to expand our suite of business solutions. It’s a top mission of ours to ensure that companies...
31
Jan
How Your Over-The-Phone Customer Service Can Brighten Someone’s Day
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By
When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful day around....