Commercial Phone Services Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

16 Dec

Customer Service, Industry News, MeloTel Features

Why Excellent Customer Service Over The Phone Is A Holiday Season Must

December 4, 2024
By Dan Faraldo

The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday promotions, festive branding and convenient shopping options matter, there’s one element that can make or break your holiday...

22 Oct

Industry News, MeloTel Features

Say Hello To 942 – Toronto’s New Area Code Arrives In April!

October 22, 2024
By Dan Faraldo

There are members of the Melo Technology team that are old enough to remember a time when we didn’t have to dial area codes to phone someone. Back in the 1980’s, it was commonplace to simply use the seven digits representing the phone number to make a phone call. This...

18 Oct

Industry News, MeloTel Features, MeloTel News

4 Simple Ways For Small Business Owners To Cut Costs And Boost Profits

October 16, 2024
By Dan Faraldo

Are you looking to cut costs at your place of business? Which business owner isn’t, right? In our last blog, we highlighted the fact that going paperless is an easy way to save money and improve a company’s bottom line. However, that’s just the beginning. There are numerous areas where...

26 Sep

Customer Service, MeloTel Features

3 Best Practices For Phone Agents To Handle Customer Complaints

September 24, 2024
By Dan Faraldo

One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....

24 Sep

Industry News, MeloTel Features

3 Strong Techniques For Sales Reps To Overcome Objections

September 24, 2024
By Dan Faraldo

Telemarketers have tough jobs. For many of them, taking north of one hundred phone calls a day is standard. A person who works on the phone can have a particularly challenging job if he or she is required to make sales. No matter the product or service being sold, it...

20 Sep

Industry News, MeloTel Features

VoIP vs. Traditional Phones: Who Wins The Reliability War?

September 18, 2024
By Dan Faraldo

What is the more advantageous route for your business? Would it be utilizing VoIP technology for your phone system? Or sticking with traditional phone lines to make and take your phone calls? As you can certainly tell from our last blog, the Melo Technology team is most certainly aboard the...

10 Sep

Customer Service, Industry News, MeloTel Features

Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service

September 10, 2024
By Dan Faraldo

“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...

21 Aug

Customer Service, MeloTel Features

Why Some Customer Service Issues Are Best Handled Over the Phone

August 21, 2024
By Dan Faraldo

Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service. Needless to say, customer service that is provided over the phone boasts...

26 Jul

Customer Service, MeloTel Features

Which Customer Service Tasks Are Best Handled Over The Phone?

July 31, 2024
By Dan Faraldo

There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...

12 Jul

Customer Service, Industry News, MeloTel Features

The Do’s And Don’ts Of Putting Customers On Hold

July 10, 2024
By Dan Faraldo

No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...

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Tag Archives: Commercial Phone Services

Why Excellent Customer Service Over The Phone Is A Holiday Season Must

Say Hello To 942 – Toronto’s New Area Code Arrives In April!

3 Best Practices For Phone Agents To Handle Customer Complaints

3 Strong Techniques For Sales Reps To Overcome Objections

VoIP vs. Traditional Phones: Who Wins The Reliability War?

Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service

Why Some Customer Service Issues Are Best Handled Over the Phone

Which Customer Service Tasks Are Best Handled Over The Phone?

The Do’s And Don’ts Of Putting Customers On Hold

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