Tag Archives: Commercial Phone Services
14
Mar
More Do’s And Don’ts Of Over-The-Phone Customer Service
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By
Dan Faraldo
It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...
12
Mar
The Do’s And Don’ts Of Over-The-Phone Customer Service
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By
If you’ve heard it once, you’ve likely heard it a thousand times. So, let’s make this 1001, shall we? Providing excellent customer service is of paramount importance. Nothing is more important to the success of your business than the way it makes its customers feel. Especially for small and medium-sized...
24
Feb
Melo Technology Receives Prestigious Recognition For Award Nomination
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We have some pretty exciting news! On the afternoon of Thursday, February 20th, Melo Technology received some very heartwarming and prestigious recognition. Our team is beyond honoured to have received a congratulatory letter from the Honourable Rechie Valdez. As the Minister of Small Business, she took some time out of...
13
Feb
How To Show Your Business Some Love This Valentine’s Day
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Valentine’s Day comes tomorrow! On behalf of the entire Melo Technology team, we wish you a wondrous day that sees you showered with love. Now, as a business owner, you should remember that Valentine’s Day isn’t just about chocolates and roses. It’s also a great time to show appreciation for...
07
Feb
Melo Technology Nominated For Tech Business Of The Year!
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It was just over a month ago that Melo Technology celebrated its 16th anniversary as a business. We couldn’t be more excited about what the future holds! Over the years, we’ve worked tirelessly to expand our suite of business solutions. It’s a top mission of ours to ensure that companies...
31
Jan
How Your Over-The-Phone Customer Service Can Brighten Someone’s Day
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When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful day around....
10
Jan
How Being Accessible To Your Customers Can Make Or Break Your Business
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In the year 2025, there is no escape. Nor should there be! We’re talking about being a business owner and enabling your customers to find you when they need you. Now, we’re not saying you should be readily available and on-call 24/7. However, during business hours, there is almost no...
03
Jan
Melo Technology Celebrates 16 Years In Business!
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Happy New Year! Allow us to officially welcome you to 2025 and offer you our very best wishes for this new and exciting year. As it is at the beginning of every new year, it is a very special time in the world of Melo Technology. As of tomorrow, (January...
31
Dec
Wishing You And Yours A Happy And Prosperous 2025
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2025 is about to begin! As we stand on the threshold of this exciting New Year, the entire Melo Technology team would like to extend its warmest wishes to you all. Consider this a huge shout out to our valued clients, dedicated colleagues and cherished friends! Now, the arrival of...
16
Dec
Why Excellent Customer Service Over The Phone Is A Holiday Season Must
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The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday promotions, festive branding and convenient shopping options matter, there’s one element that can make or break your holiday success. That...