Monitor, Whisper, and Barge are three powerful features offered by Siclytics. With Monitor, you can listen in on live calls, ensuring quality and monitoring customer interactions. Whisper allows you to provide real-time guidance to your team members during calls, coaching them without the customer’s knowledge. Lastly, Barge lets you join ongoing calls to take control when necessary, helping resolve issues or escalate matters effectively. These features collectively empower you to enhance customer service, improve agent performance, and maintain a high level of control and efficiency in your call center operations.