Turn Every Phone Call into Actionable Intelligence
Intelligent Call Recap
Capture. Understand. Improve.
In today’s fast-paced business environment, missing the details of a single phone call can mean missed revenue, compliance issues, or lost customers. With Intelligent Call Recap by Melo Technology, you’ll never miss a beat.
This is more than just call recording—this is cutting-edge call intelligence.
What Is Intelligent Call Recap?
Intelligent Call Recap is an AI-powered solution that listens to your team's calls, analyzes performance, and produces detailed, human-like summaries that highlight the intent, key takeaways, customer sentiment, and any required next steps.
Whether you're running a sales team, support desk, or call centre—this is your new superpower.
Key Features & Benefits:
✅ Automatic Summarization
Real-time, human-readable recaps of every conversation—delivered instantly. Say goodbye to manual note-taking.
✅ Agent Performance Evaluation
Our AI highlights strong performance, identifies coaching opportunities, and detects red flags, helping managers take proactive action.
✅ Compliance & Quality Control
Ensure your agents are staying on-script, following policy, and representing your brand professionally—every single call.
✅ Actionable Follow-Ups
Every recap includes specific next-step suggestions, making follow-up seamless and consistent.
✅ Scalable for All Teams
From solopreneurs to enterprise call centres, our system grows with you—delivering insights at scale.
Why Usage-Based Pricing Works for You
No monthly minimums – Use it as little or as much as you like.
Fair and flexible – Only pay for actual minutes and tokens used.
Transparent – Your dashboard shows minute-by-minute and token-by-token billing.
Want an Estimate for Your Business?
Call us or request a sample bill based on your average monthly call volume.
We’ll walk you through exactly what it’ll cost—with no guesswork.
Why Businesses Are Switching
Because your phone calls are gold—and you’ve been throwing them away. Businesses are wasting valuable data hidden in call recordings. Intelligent Call Recap transforms your calls into decision-making fuel. It’s like hiring a compliance analyst, performance coach, and executive assistant—for every single phone line.
Built for Canadian Businesses
Hosted on Canadian infrastructure and designed to meet Canadian privacy standards, this solution gives you complete control over your customer data and agent performance.
Pricing Details
| Service | Rate | What This Covers |
|---|---|---|
| Transcription | $0.02 / minute | Converts your recorded calls into accurate, readable text. |
| AI Input Processing | $5.00 / 1 million input tokens | The transcribed text is analyzed by our AI. This cost reflects reading and understanding the content. (Approx. 750 words = 1,000 tokens) |
| AI Output Generation | $20.00 / 1 million output tokens | The AI writes your call summaries, agent evaluations, and support ticket drafts. (Approx. 750 words = 1,000 tokens) |
How Tokens Work (In Plain English)
Input Tokens: Every word the AI reads from your transcribed call or direct prompts count toward your input tokens.
Output Tokens: Every word the AI writes in your recap, summary, email draft or replies to your direct prompts counts toward your output tokens.
Example: A 5-minute call usually produces about 700 input tokens and 400 output tokens.
| Call Length | Estimated Cost | Includes |
|---|---|---|
| 5 mins | ~$0.01 (transcription) + ~$0.0035 (input) + ~$0.008 (output) = $0.02 total | Full AI summary + support ticket draft |
| 15 mins | ~$0.03 (transcription) + ~$0.0105 (input) + ~$0.024 (output) = $0.06 total | More detailed recap with possible coaching tips |
| 1 hour | ~$0.12 (transcription) + ~$0.042 (input) + ~$0.096 (output) = $0.26 total | Ideal for long sales or support calls with auto-generated notes and performance scoring |
What Are People Saying?
Requirements to Use Intelligent Call Recap
Built exclusively for Melo Technology clients. Seamlessly integrated. Always on.
To take advantage of Intelligent Call Recap, here’s what you need to know:
You Must Be on the Melo Technology Network
Intelligent Call Recap is designed to work exclusively with calls made and received on the Melo Technology voice network. That means your business must already be using—or be ready to switch to—our hosted phone services.
Why? Because we’re a phone company first. That’s how we can offer such deep integration, real-time performance insights, and unmatched reliability.
Pay-As-You-Go Add-On
There’s no need to sign up for an expensive analytics platform. Intelligent Call Recap is a simple add-on to your existing Melo Technology phone services, charged based on usage. You only pay for what you use.
No Setup. No Hassle. Just Turn It On.
If you’re already a Melo Technology voice customer, activating Intelligent Call Recap is as easy as flipping a switch. No additional hardware, no software installs, no third-party accounts. Just insights—delivered instantly.
Summary of Requirements
| Requirement | Details |
|---|---|
| Melo Technology Phone Service | Required for call routing, capture, and analysis |
| Pay-As-You-Go Usage | Billed based on transcription minutes and AI tokens used |
| No Extra Hardware | Works with your existing Melo Technology phones and softphones |
| Available to All Business Sizes | From solopreneurs to full call centres |
Enjoy all your telecom and AI call analysis in one place.
Melo Technology customers don’t need to piece together different platforms—you get it all, under one roof.
Already a Melo Voice customer? Contact us to enable Call Recap today.