11 Apr Customer Service, Industry News, MeloTel Features 3 Keys To Running A Call Centre With Happy Phone Agents April 11, 2019 By user 0 comments Let’s be honest. A phone agent’s day consists of monotonous work. In many cases, call centre workers take more than
10 Apr Customer Service, Industry News, MeloTel Features What To Provide Your Phone Agents In Order To Get Better Results April 10, 2019 By user 0 comments Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a
04 Apr Customer Service, Industry News, MeloTel Features Does Smiling On The Phone Really Make A Difference? April 4, 2019 By user 0 comments Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed
28 Mar Customer Service, Industry News, MeloTel Features Standing Out As A Top Provider Of Customer Service March 28, 2019 By user 0 comments If you own or run a call centre and work with a sizeable number of phone agents, today’s blog is
21 Mar Industry News, MeloTel Features Is Having A Blog On My Website Really A Big Deal? March 21, 2019 By user 0 comments There are two ways that we can think of to accurately answer the question posed by the title of today’s
12 Dec MeloTel News Why 10 Is The Best Number Ever! December 12, 2018 By user 0 comments In today’s blog, I’m choosing to do something a little out of character. For the first time, I’ll be composing
05 Dec Customer Service, Industry News, MeloTel Features Delivering Your Best Customer Service Is A Holiday Season Must December 5, 2018 By user 0 comments Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time
24 Oct Just For Fun, MeloTel News, Social Media A Reminder To Enter Our “Best Clean Joke Contest”! October 24, 2018 By user 0 comments Two weeks ago, the MeloTel team announced its latest contest. We’re looking to have a lot of fun with this
24 Aug Customer Service, Industry News, MeloTel Features 5 More Phone Etiquette Tips That Will Improve Your Customer Service August 24, 2018 By user 0 comments In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can
19 Jul Customer Service, MeloTel News, Social Media The Importance Of Engaging With Your Customers July 19, 2018 By user 0 comments There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it