16 Apr Client Spotlight, MeloTel News How Sweet It Is To Be Appreciated By Our Clients! April 16, 2018 By user 0 comments There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients
29 Mar Client Spotlight, Customer Service Happy Easter From MeloTel! March 29, 2018 By user 0 comments We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As
14 Mar Customer Service, MeloTel Features Making Or Breaking The Customer Experience Through Hold Time March 14, 2018 By user 0 comments We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold
14 Feb Customer Service, MeloTel Features 4 Ways To Show Your Customers How Much You Love Them February 14, 2018 By user 0 comments Happy Valentine’s Day everyone! For those of you thinking that today is all about acknowledging romantic relationships, guess again. For
24 Jan Customer Service, MeloTel News How To Be In The Excellent Customer Service Business January 24, 2018 By user 0 comments With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure
29 Nov Customer Service, MeloTel Features Discerning Between The Right And Wrong Ways To Take Someone Off Hold November 29, 2017 By user 0 comments In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps
17 Oct Industry News, MeloTel Features Is Putting People On Hold Really All That Big A Deal? October 17, 2017 By user 0 comments Companies do it every day. No matter what business you call, you’re bound to be put on hold at some
17 Apr Customer Service, MeloTel Features 5 Steps To Making Your Company More Customer-Focused April 17, 2017 By user 0 comments Last week, we posted a blog detailing the importance of brand storytelling. The blog wasn’t just covering the fact that
27 Jan Industry News, MeloTel Features The Significance Of Executing Customer-Pleasing Hold Times January 27, 2017 By user 0 comments No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to
11 Nov Industry News, MeloTel Features 5 Ways To Improve Performance At Your Call Centre November 11, 2016 By user 0 comments Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy