05 Nov Customer Service, Industry News, MeloTel Features The Importance Of Injecting Your Customer Service With Holiday Cheer November 5, 2019 By user 0 comments Over the course of the next several weeks, consumers from all over North America will be looking for solutions to
10 Sep Customer Service, Industry News, MeloTel Features How Can Putting Callers On Hold Improve Customer Satisfaction? September 10, 2019 By user 0 comments The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase
21 Jun Customer Service, Industry News, MeloTel Features How Can Music Improve Your Customer Relationships? June 21, 2019 By user 0 comments Who doesn’t love music? For most people, life would be pretty boring without it. Music is more than just rhythmic
28 May Customer Service, Industry News, MeloTel Features 4 Ingredients To The Perfect Hold Time May 28, 2019 By user 0 comments No one likes being put on hold. However, it’s an inevitable part of being on the phone. Especially when a
24 Apr Customer Service, Industry News, MeloTel Features How To Keep Customers From Hanging Up On You April 24, 2019 By user 0 comments If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to
19 Feb Customer Service, Industry News, MeloTel Features How To Keep Customers From Hanging Up When They’re On Hold February 19, 2019 By user 0 comments They say that “silence is deafening”. The ironic turn of phrase suggests that, in some cases, a lot can be
07 Dec Customer Service, Industry News, MeloTel Features A Reminder Of How To Properly Put Callers On Ho-Ho-Hold December 7, 2018 By user 0 comments As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time
08 Aug Customer Service, MeloTel Features How To Make Hold Time A Good Time August 8, 2018 By user 0 comments In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called
18 May Customer Service, Industry News, MeloTel Features What Are The Right And Wrong Ways To Place Callers On Hold? May 18, 2018 By user 0 comments No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making
14 Mar Customer Service, MeloTel Features Making Or Breaking The Customer Experience Through Hold Time March 14, 2018 By user 0 comments We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold