The Most Reliable & Trusted VOIP Service Provider
in Canada
CALL MONITORING SYSTEM
MONITOR
Listen to both parties in the call un-detected. Tap into real-time conversations as they happen. Now management can easily keep track of call compliance while establishing powerful training tools. Gain deep insight into the techniques that fuel agent productivity.
WHISPER
Subtly drop-in and coach agents on live calls at any stage of the sales process. Give supervisors the power to virtually “whisper” suggestions or jump into the conversation whenever a rep is in need of assistance. In the event an interaction requires supervisory intervention, quickly “barge-in” to immediately assist and resolve any pending issues your rep may be unable to fulfill, while still maintaining the overall customer experience.
Melo wants to win your business!
We welcome your questions!
