Introducing Siclytics Intelligent Call Recap

📣 Melo Technology Launches Siclytics Intelligent Call Recap — A Revolutionary AI-Powered Call Summarization Tool for Business Telephony

Toronto, ON — Melo Technology, Canada’s leading provider of business telecommunications solutions, is thrilled to officially announce the launch of Siclytics Intelligent Call Recap, an innovative new feature built directly into its proprietary Siclytics call analytics platform.

Designed to enhance productivity and streamline post-call workflows, this AI-powered tool provides users with summaries of their phone conversations, enabling professionals to capture key insights, review calls with precision, and stay informed without lifting a pen.

🧠 Smarter Conversations, Delivered To Your Inbox

Siclytics Intelligent Call Recap is an automated transcription and summarization service that subscribes to a user’s phone extension. After each call, within moments, users receive an email that includes:

• A brief, contextual summary of the conversation
• A complete transcription of the call
• A direct link to the call recording
• Access to SicChat — a conversational AI interface that lets users ask follow-up questions about the call

“Think of it like ChatGPT for your phone calls,” says John Meloche, CEO of Melo Technology. “It’s not just a call log — it’s a smart assistant that understands what was said and helps you interact with that knowledge in real time.”

🛠 Built on Siclytics: Industry-Leading Call Analytics

Siclytics has long been a powerful analytics and reporting platform for Melo Technology’s telecom customers. With the addition of Intelligent Call Recap, it now brings AI-powered conversation analysis to the forefront of Canadian business communications.

Whether used in sales, customer support, operations, or executive leadership, the recap feature provides immense value by distilling key insights and reducing the need for manual note-taking or follow-up recordings.

🔍 Key Benefits and Use Cases

Sales Teams: Quickly assess the outcome of sales calls, spot objections, and identify follow-up opportunities — all without re-listening to an entire recording.

Customer Support Centres: Ensure quality control, monitor agent interactions, and provide consistent service delivery with full transparency and accountability.

Solo Professionals & Consultants: Maintain detailed records of all conversations, document decisions, and use summaries as a reference for future communication.

Legal, Compliance & HR: Automatically store and index call summaries for audit trails, dispute resolution, and training.

🗣 SicChat: Your Personal Post-Call AI Assistant

What sets Siclytics Intelligent Call Recap apart is the integration with SicChat, an AI companion that allows users to ask natural language questions about their phone calls. Examples include:

• “What did the customer say about pricing?”
• “Did we confirm a follow-up date?”
• “What was the main complaint during this call?”

This ensures not just passive insight, but active intelligence, giving teams immediate answers without having to search through long transcripts.

🚀 Available Now for All Melo Technology Users

Siclytics Intelligent Call Recap is now available to all Melo Technology business telecom customers. Setup is simple — just subscribe your extension and let the system handle the rest. Within seconds of every completed call, the insights come to you.

“There’s nothing like it in Canadian telecom,” adds Meloche. “This is the kind of innovation that businesses need — smart tools that work in the background to save time, reduce friction, and increase performance.”

📞 About Melo Technology

Melo Technology has been empowering Canadian businesses for over 16 years with cutting-edge telecommunications, software, and IT services. From hosted PBX solutions and VoIP to business automation and AI integrations, Melo is known for delivering custom, scalable, and forward-thinking technologies that help clients thrive in an increasingly connected world.

For media inquiries, feature demonstrations, or to schedule a consultation, please contact us.