Client Spotlight: Everest Drain & Plumbing

It’s been a while since we’ve posted one of our celebrated Client Spotlight blogs. Because Melo Technology has long enjoyed numerous business relationships, we’re always more than happy to showcase them in our blog section. We greatly appreciate our clients and our Client Spotlight blogs are just one of the ways we like to express our gratitude. In this blog, we’re excited to place the well-deserved spotlight on Toronto-based Everest Drain & Plumbing!

An experienced technician for Everest, Niraj Bohora took some time to speak with us last week to let us know about the unrivalled expertise and friendly customer service that his company is known for. Founded in 2013, by its CEO, Khem Bohora, Everest Drain & Plumbing began with just three or four technicians.

Today, Everest boasts a strong group of licensed, professional plumbing technicians that service the entire Greater Toronto Area and its surrounding regions. Do you live as far west as Hamilton, as far east as Oshawa or as far north as Newmarket? You can trust Everest Drain & Plumbing to resolve any of your plumbing issues!

What sets Everest Drain & Plumbing apart from its competitors?

Niraj proudly refers to Everest Drain & Plumbing as an all-in-one plumbing company. They don’t just perform such common practices as snaking and drain cleaning. They take things a step further by inserting video cameras down drains to seek out the roots of the problems that may exist within. This is because there are issues that may occur outside of the home that can cause clogs within pipes inside the home. For example, a collapsed outdoor pipe could be a culprit for plumbing issues.

“So how do we fix that?” poses Niraj, “We bring in our excavator. We excavate and do a replacement. We don’t just service the interior of the home, but the exterior as well.” He notes that excavators aren’t readily available to all plumbing companies. Everest Drain & Plumbing, however, has earned a reputation for being able to service any and all plumbing needs, both inside and outside of properties.

Everest Drain & Plumbing greatly values customer relationships.

In spite of the company’s prowess and expertise in the field of plumbing, it recognizes that its success is based in its customer service. The ways its members establish relationships with their clients has helped them to enjoy the benefits of word of mouth promotion over the years. According to Niraj, it all starts with the simple act of friendliness.

“Customer relationships are important because they make your company become more prevalent,” says Niraj, “If you have a good relationship with your customers, they’ll share their stories and experiences.” He went on to share one customer testimonial in particular. “When I called Everest Drain & Plumbing, they were professional and they were on time,” he recalls, “They successfully unclogged my kitchen sink drain and the guy actually gave me some tips like ‘don’t pour grease down the drain’.”

Niraj highlights the importance of transparency.

Not surprisingly, the majority of homeowners are concerned about costs when securing plumbing services. A go-to plumber in Scarborough, Pickering and Whitby, Everest Drain & Plumbing ensures that no customer is surprised by his or her final bill. This is because they offer transparent, upfront pricing that they stick to.

“At the end of the day, the customer is not shocked by the price,” ensures Niraj, “We also schedule ahead of time, telling them upfront our schedule and how long the service will take.” This is of particular importance to individuals with busy lives. Naturally, no one likes to wait around for their service providers to show up. Residents in Vaughan, Brampton and Mississauga have long trusted Everest Drain and Plumbing to honour the timeframes given for service.

A consistent recipient of both HomeStars awards and 5-star reviews, Everest also offers round-the-clock service for urgent issues. Fixing commercial plumbing in Milton’s growing business sector, the company is known for helping businesses out in a pinch. “Let’s say a business sees that water is starting to rupture from the ground, and the asphalt is all gone,” details Niraj, “The plumbing issue impacts their operation. Water bursts means less water which means less production which means interruptions to the business. They give us a call and get prompt service.”

Plumbing is a science.

Niraj makes clear that plumbing isn’t all about snaking and drain cleaning. Plumbers are experienced technicians who use precise calculations to accurately measure and assess plumbing issues. This is the only way they can be effectively repaired.  

“It’s a literal science,” Niraj insists, “Pipes have to be level. If they’re not level, then liquid won’t flow properly and then you’re going to have backups. We have to diagnose issues. Then we have to look at solutions and implement those solutions. We have to test and inspect, conducting experiments to see if the solutions actually worked.”

Melo Technology and Everest Drain & Plumbing have a long-standing relationship.

The Melo Technology team would like to take this opportunity to congratulate Everest Drain & Plumbing on 12 incredible years in service. As well, we’re elated to have had their company as one of our clients for the majority of their existence! This past February, Melo celebrated having Everest as a client for nine years. As of this writing, we have enjoyed over 110 months of partnership with this great company.

A household name in Etobicoke, Richmond Hill and Ajax, Everest Drain & Plumbing utilizes Melo Technology’s cloud-hosted Commercial Phone Services and SMS solutions. With these VoIP-based solutions, Everest gets to take advantage of a wide variety of tools that have significantly enhanced the way they communicate with their customers and how their customers communicate with them. In addition to staying connected with clients, our services enable Everest to manage appointment reminders and streamline urgent dispatches.

“You guys have really helped us,” Niraj commends, “We service multiple areas and the phone services from Melo has helped us to redirect our demand. You’ve helped us retain a lot of customers and allow for the demand to keep coming into our company. You’ve been very reliable. We haven’t had any issues. We’re very happy!”

Trust Everest Drain & Plumbing for all your plumbing needs.

For expert plumbing services that are available to you 24/7/365, please don’t hesitate to call Everest Drain & Plumbing at 416-383-7378. You can also email them at info@everestplumbing.ca. To learn all about how Melo Technology’s cloud-hosted Commercial Phone Services and SMS solutions can benefit your company, please don’t hesitate to give us a call at 1-888-MELOTEL or fill out the form on our Contact page!