Avoiding The Top Mistakes Made When Trying To Grow Social Media Engagement

Who doesn’t use social media in 2025? Seriously – do you know anyone who doesn’t have at least one account? Platforms like Instagram, Facebook, LinkedIn,and TikTok offer massive potential, if used correctly. This is especially true for small and medium-sized businesses. The thing is that many companies struggle to grow...

Continue reading

Why Your Business Should Invest In Customer Loyalty Programs

What is the best way to attract and retain customers? Providing excellent customer service is definitely a great start. Offering top-of-the-line products and services is also a strong method. However, for small and medium-sized businesses, it’s pretty important to take things a step further. Have you ever considered offering a loyalty...

Continue reading

More Do’s And Don’ts Of Over-The-Phone Customer Service

It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...

Continue reading