Industry News
09
Mar
Sweetening Your Customer Service With Custom Hold Music
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By
user
When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...
07
Mar
Why Businesses Should Avoid The Hidden Costs Of Hidden Charges
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By
As a business owner, you want to make a profit and keep your operations running smoothly. But adding hidden charges to bills can do more harm than good. Hidden charges can damage your reputation, create unhappy customers and ultimately hurt your bottom line. It’s important to understand that your business...
02
Mar
The Benefits Of Recording A Unique, Yet Professional Voice Greeting
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By
In today’s digital age, it’s essential to create a strong first impression with potential customers, clients and partners. One of the best ways to do this is by recording a unique, yet professional voice greeting. Your voice greeting is often the first interaction someone will have with your business, so...
28
Feb
How Excellent Customer Service Leads To Referrals For Your Company
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Excellent customer service is not just about ensuring that your customers are satisfied with their experiences. It’s also about creating loyal customers who will refer your company to others. Referrals are one of the most powerful ways to grow your business. That’s because they come from people who have had...
23
Feb
Why Businesses Should Consider Offering Products and Services Worldwide
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We live in an increasingly interconnected world. Businesses have the opportunity to expand their reaches beyond their local markets and offer products and services to consumers across the globe. While this may seem like a daunting prospect, there are many compelling reasons why businesses should consider going global.
Increased revenue potential....
21
Feb
Empowering Call Centre Agents With Better Ways To Generate Leads
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By
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
14
Feb
The Importance of Quickly Returning Business Messages
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Business owners aren’t strangers to the importance of communication. Whether it’s communicating with customers, employees or partners, timely and effective communication is critical to the success of any business. One aspect of communication that is often overlooked is the speed at which business messages are returned.
Returning messages quickly is not...
09
Feb
Unlocking The Power Of Call Recordings
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By
Call recordings have become a valuable tool for small and medium-sized businesses. They offer a range of benefits that can help to improve customer satisfaction, boost employee performance and drive growth. Whether you're a small startup or a well-established enterprise, call recordings can help you to unlock the full potential...
07
Feb
How Landline Telephone Services Are Starting To Show Their Age
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Landline telephone services have been a staple for businesses for many decades. However, with the rise of new technologies and the increasing popularity of internet-based communication solutions, these old services are starting to show their age. What are some of the biggest problems that businesses have using old landline telephone...
31
Jan
The Importance Of Being Readily Accessible To Customers On The Phone
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In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with. For small business owners, this means being readily accessible to their customers on the phone. Whether a customer is looking for information about a product or service, or needs to resolve an issue, the...