Customer Service
16
Mar
How Entrepreneurs Can Utilize Their Smartphones To Boost Business Productivity
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By
user
Smartphones have revolutionized the ways we work and do business. With the advancement of technology, smartphones have become indispensable tools for entrepreneurs and business owners. They’re known to help manage businesses efficiently and keep connected with customers and employees. In what ways can business owners utilize their smartphones to boost...
14
Mar
How Regular Feedback Sessions Can Boost Call Centre Productivity
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In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
09
Mar
Sweetening Your Customer Service With Custom Hold Music
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When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...
02
Mar
The Benefits Of Recording A Unique, Yet Professional Voice Greeting
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In today’s digital age, it’s essential to create a strong first impression with potential customers, clients and partners. One of the best ways to do this is by recording a unique, yet professional voice greeting. Your voice greeting is often the first interaction someone will have with your business, so...
28
Feb
How Excellent Customer Service Leads To Referrals For Your Company
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Excellent customer service is not just about ensuring that your customers are satisfied with their experiences. It’s also about creating loyal customers who will refer your company to others. Referrals are one of the most powerful ways to grow your business. That’s because they come from people who have had...
16
Feb
Why Interacting With Your Audience On Social Media Is A Must
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We live in a digital age. Social media is a hugely powerful tool for businesses to reach and engage with their audiences. Whether you are a small business owner or a large corporation, interacting with your audience on social media can provide numerous benefits and help to grow your business....
02
Feb
Feedback Plays A Crucial Role In Your Call Centre’s Success
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Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
09
Dec
Reasons To Place VoIP Telephony On Your Holiday Wish List
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There is still plenty of time to get Santa to fulfill your biggest holiday wishes! If you’re a business owner who still uses landlines to make and take phone calls, please consider MeloTel your virtual Santa Claus. We offer top-quality VoIP-based Commercial Phone Services that will completely change your view...
23
Nov
Happy Thanksgiving To Our American Friends!
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By
MeloTel prides itself on being a Canadian business. Based in Toronto, Ontario, our company happily works with small and medium-sized businesses all over Canada. Part of our mandate is to provide incomparable cloud-hosted services that are coupled with unbeatable customer service. The other part of our mandate is to have...
17
Nov
Why Is Posting To Social Media So Important For Your Business?
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Once upon a time, we lived in a world where advertising your business was a pricey endeavour. Companies large enough to afford the production of television commercials knew this all too well. No matter the marketing strategy – radio spots, flyers and billboards among many other methods - a significant...