Customer Service
14
Mar
More Do’s And Don’ts Of Over-The-Phone Customer Service
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By
Dan Faraldo
It’s no secret that the Melo Technology team is a big proponent for providing top-notch customer service. We have long heralded the need to put customers first. In our last blog, we went over some important do’s and don’ts of providing over-the-phone customer service. They included answering the phone promptly,...
12
Mar
The Do’s And Don’ts Of Over-The-Phone Customer Service
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By
If you’ve heard it once, you’ve likely heard it a thousand times. So, let’s make this 1001, shall we? Providing excellent customer service is of paramount importance. Nothing is more important to the success of your business than the way it makes its customers feel. Especially for small and medium-sized...
31
Dec
Wishing You And Yours A Happy And Prosperous 2025
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By
2025 is about to begin! As we stand on the threshold of this exciting New Year, the entire Melo Technology team would like to extend its warmest wishes to you all. Consider this a huge shout out to our valued clients, dedicated colleagues and cherished friends! Now, the arrival of...
24
Dec
A Message Of Merriment From Your Friends At Melo Technology!
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By
With Christmas Day arriving tomorrow, the team at Melo Technology wanted to remind you of our holiday schedule. Tomorrow, we will be closed to allow our team to celebrate and spend Christmas with their loved ones. We will also be closed on Boxing Day (Tuesday, December 26) to observe holiday...
16
Dec
Why Excellent Customer Service Over The Phone Is A Holiday Season Must
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By
The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday promotions, festive branding and convenient shopping options matter, there’s one element that can make or break your holiday success. That...
08
Nov
Making Your Call Centre A Customer Service Champion During The Festive Season
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By
With a week of November already in the books, we can safely say that the holiday season is pretty much upon us. At least this is the case for business owners. The holiday season is a critical time for businesses in nearly every industry, from retail to hospitality and beyond....
16
Oct
3 Big Benefits Of Going Paperless At Your Place Of Business
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By
We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place of business? In days of past, we printed just about everything that...
09
Oct
The Power Of Personalizing Offers To Grow Brand Loyalty
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By
You’re a small business owner. That means you double as an advertiser. It may not be your favourite thing to do, but it’s a requirement, isn’t it? After all, how else will the public know about your offerings if you don’t market your brand? Especially if you feel like you’re...
26
Sep
3 Best Practices For Phone Agents To Handle Customer Complaints
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By
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
12
Sep
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
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By
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...