Tag Archives: technology
Why It’s The Right Time To Make The Switch To VoIP
You could argue that there’s never been a more important time in your company’s history to make the switch to VoIP. Okay, you might not make that argument – but we would! Why? Voice over Internet Protocol has proven to offer businesses a myriad of calling features that enable them...
MeloTel Celebrates Its 12th Anniversary!
On behalf of the entire MeloTel team, we hope your new year has gotten off to an excellent start! Needless to say, 2020 was an extremely tough year for all of us. Who would have thought, one year ago, that we would endure a pandemic that would take far too...
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
Finding More Ways To Step Up Production In Your Call Centre
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas.
Find ways to minimize idle time.
It’s hard to...
What Are The Best Ways To Boost Productivity In Your Call Centre?
All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout. And when employees get disgruntled or dismayed with their lack of production, it’s up to their team leaders to pull...