Tag Archives: productivity
Why Working While On Vacation Can Be A Blast!
The summer season officially got underway yesterday! For most people, summer is synonymous with vacations. However, for business owners, summer vacations aren’t always possible. Or are they? There are many compelling reasons why working while on vacation can actually enhance your experience. Let’s explore them!
You can maintain productivity and momentum.
For...
How VoIP Telephony Can Keep You Connected While On The Go This Spring
The arrival of spring brings warmer weather, longer days and an abundance of outdoor activities. However, as a business owner, you can't afford to put your work on hold just because you're on the go. Fortunately, VoIP (Voice over Internet Protocol) telephony can help you stay connected to your clients...
How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...