Tag Archives: phone agents
3 Phrases That All Customer Service Phone Agents Should Use
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
The Vital Importance Of Top-Notch Customer Service During The Holidays
Providing excellent customer service is an integral part of any company’s success. No matter your industry, it’s vital that you show your customers that they are your highest priorities. During the always-busy holiday shopping season, treating your customers like gold is of extreme importance.
Remember that first impressions matter.
Thanks to the...
Ringing Up Customer Satisfaction With Excellent Customer Service
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...