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Tag Archives: phone agents

HomePosts Tagged "phone agents"Page 2
12 Sep
Customer Service, Industry News, MeloTel Features

How To Avoid The Top Mistakes Made By Call Centre Phone Agents

Posted by author-avatar Dan Faraldo
September 13, 2024
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
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10 Sep
Customer Service, Industry News, MeloTel Features

Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service

Posted by author-avatar Dan Faraldo
September 10, 2024
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
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24 Jul
Customer Service, MeloTel Features

Best Practices For Call Centre Agents To Turn Leads Into Customers

Posted by author-avatar Dan Faraldo
July 24, 2024
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
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28 Jun
Customer Service, MeloTel Features

Be Sure To Avoid These Customer Service Phone Fails

Posted by author-avatar Dan Faraldo
June 26, 2024
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
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18 Apr
Customer Service, MeloTel Features

3 More Phrases That All Customer Service Phone Agents Should Use

Posted by author-avatar Dan Faraldo
April 16, 2024
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
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