Tag Archives: phone agents
What Is The Secret To Providing Excellent Service Over The Phone?
Even in a world dominated by email, social media and live chat, the telephone remains one of the most personal and impactful ways to connect with customers. A phone call gives your business things that digital tools often can’t. They would be the power of voice, tone and human connection.
It’s...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
How Intelligent Call Recap Turns Every Call Into Business Gold
When was the last time you listened back to a customer call? If you’re like most business owners or call centre managers, the answer is probably “not nearly as often as I should.” Calls are where deals are won, relationships are built and problems are solved. But far too often,...
Why Phone Conversations Are The Best Ways To Resolve Customer Disputes
We would argue that the way a company treats its customers is more important than any other facet of the brand. This is why resolving disputes quickly and effectively is essential to maintaining a strong brand reputation. Sure, you can use emails and chatbots to connect with clients who have...
Why Excellent Customer Service Over The Phone Is A Holiday Season Must
The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday promotions, festive branding and convenient shopping options matter, there’s one element that can make or break your holiday success. That...