Tag Archives: on hold
Why You Should Treat Your Callers To On-Hold Music And Messaging
When it comes to customer experience, small business owners often focus on visible aspects. We’re talking about things like website design, branding, social media presence and customer service training. But something that often gets ignored is what happens when a customer is put on hold.
If your callers are greeted with...
How Your Business Benefits From Custom On-Hold Messaging For Callers
As you’re well aware, first impressions go a long way. What is the impression that callers get when they ring up your company? Let it be known that when consumers call your business, every second of their time matters. Therefore, it’s important that you don’t overlook the time they spend...