Tag Archives: Monitor Whisper Panel
How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
How MeloTel Can Help You Get The New Year Off To A Good Start
Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....
Becoming Your All-Inclusive Telecom Provider
In recent blogs, we have highlighted the many ways in which MeloTel can help your company communicate with greater effectiveness. We’ve also detailed how we can help grow your brand into a global entity. Priding ourselves on being a one-stop shop for any and all of your business needs, MeloTel...
Why Providing Employee Feedback Is So Important
Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...
How To Provide Call Centre Feedback To Your Remote Phone Agents
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...
Sometimes, Being Predictable Is Good!
Sometimes, being predictable is bad. In romantic relationships, it can make things boring. Many struggling couples cite the old “same old, same old” adage to describe why their partnerships have taken turns for the worse. As well, when sending a text message, the predictive text and auto correct features can...
Quality Feedback Is All In The Phrasing
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective.
If you have a friend who you rarely hear from, there are...
How Feedback Is A Key To Your Company’s Success
No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...