Tag Archives: feedback
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
Unleashing The Power of SMS Marketing
When it comes to customer interactions, leveraging the power of SMS (Short Message Service) can be a game-changer. Not only does it provide a convenient way to connect with customers, but it also opens up new opportunities for creative and impactful marketing campaigns. Are you ready to become a text...
How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...