Tag Archives: feedback
A Continued Look At Getting The Most Out Of Your Social Media Posts
It’s pretty hard to argue that social media has taken over as society’s top source of news and entertainment. That’s why the many platforms out there are used on a daily basis by businesses. Social media is a vital tool for business promotion. However, in a blog from last week,...
Melo Technology Reaches 100 Google Reviews And Maintains 4.9 Star Rating!
The Melo Technology team is extremely thrilled to announce that we’ve reached an incredible milestone. We now have more than 100 reviews on Google with an overall rating of 4.9 stars! This achievement is more than just a number. It is a testament to the trust our customers place in...
What Makes The Phone The Best Choice For Contacting Customers?
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...
The Power Of Getting Positive Google Reviews For Your Business
In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and...
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
Unleashing The Power of SMS Marketing
When it comes to customer interactions, leveraging the power of SMS (Short Message Service) can be a game-changer. Not only does it provide a convenient way to connect with customers, but it also opens up new opportunities for creative and impactful marketing campaigns. Are you ready to become a text...
How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
No Tricks! Treating Your Customers How They Like To Be Treated
Halloween is just around the corner! On behalf of the entire MeloTel team, we wish all of you lovers of trick or treating a very Happy Halloween! Considering the nature of the spooky annual occasion, we thought it made sense to discuss some important ways to treat your customers. It...