Tag Archives: employee morale
The Costs Of Being Unavailable To Your Customers When They Need You
In the year 2024, business owners have almost no excuse for being inaccessible. With a wide variety of social media platforms to choose from, in addition to email and text messaging, your customers have numerous options for getting in touch. Let’s not forget, of course, that the good old telephone...
How Offering Service With A Smile Works To Set Your Brand Apart
Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your interactions with your customers. Yes, even when you are speaking to clients over the...
How Infusing Holiday Cheer Energizes Your Workplace
This is just a reminder that Melo Technology will be closing today at 3 p.m. Eastern Time. This is because our team will need a little extra time to prepare for our annual holiday celebration at David Duncan House. We always look forward to this special occasion. Not only is...
The Perks Of Hosting A Holiday Bash For Your Team
Are you as excited as the Melo Technology team about the impending holiday season? We’re particularly amped this year because we are about to embark on a very special anniversary. As we pointed out in our last blog, our company will be turning the big 1-5 on the 4th of...
Using The World Cup To Inspire Teamwork In Your Office
The 2022 FIFA World Cup has taken over the planet by storm since November 20th. The every-four-year football (soccer, to us North Americans) tournament started with 32 international teams including Canada. Our nation hasn’t participated in the World Cup since 1986. Although our team got off to an impressive start...
The Importance Of Building A Team That Shares Your Vision
It’s simple. Great people make a great company. Take the time to interview people thoroughly to ensure that they fit your culture and share your values. It can be hard to let go, but it’s important to learn how to delegate tasks. Don’t expect people to be your clones. Be...
Why Customer Service Means So Much To Us
How much does receiving excellent customer service mean to you? At MeloTel, we’d imagine it means a whole lot! After all, most consumers support businesses that treat them well. It means more to enjoy good customer experiences than it does to simply receive a great product or service. Do you...
How Unbeatable Customer Service Sets Your Brand Apart
For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our blogs to the concept of showing our fellow citizens courtesy, compassion and respect. And, of course, this...
3 More Ways To Help Your Phone Agents Have Better Days
If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...
The Art Of Boosting Call Centre Employee Morale
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...