Tag Archives: empathy
3 Phrases That All Customer Service Phone Agents Should Use
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
5 Must-Do’s For Every Customer Service Phone Agent
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
Do You Possess The Essential Traits Of A Top-Notch B2B Sales Representative?
Not every customer is a consumer alone. Of course, many customers are business owners too. Enter the world of business-to-business sales. This is where business is conducted between companies, rather than between a company and an individual consumer. Also known as B2B for short, there is a big difference between...
Small Business-Boosting Techniques That Can Only Be Provided Over The Phone
Today, we have a myriad of ways to communicate with each other. Text messages, social media DMs, email and recorded voice notes are just a few of the most popular. Lost in much of the modern-day hype over such technology is the fact that there is nothing quite like the...
Becoming A Master Of Excellent Customer Service Over The Phone
Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your tone of voice to be a lot more pleasant. This is just one of the tiny tricks that help phone agents provide excellent customer service. Remember that the telephone remains...