Tag Archives: empathy
3 Strong Techniques For Sales Reps To Overcome Objections
Telemarketers have tough jobs. For many of them, taking north of one hundred phone calls a day is standard. A person who works on the phone can have a particularly challenging job if he or she is required to make sales. No matter the product or service being sold, it...
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
Best Practices For Call Centre Agents To Turn Leads Into Customers
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
Be Sure To Avoid These Customer Service Phone Fails
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
What Makes The Phone The Best Choice For Contacting Customers?
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...