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QUOTES

Tag Archives: empathy

HomePosts Tagged "empathy"Page 2
24 Jul
Customer Service, MeloTel Features

Best Practices For Call Centre Agents To Turn Leads Into Customers

Posted by author-avatar Dan Faraldo
July 24, 2024
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
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28 Jun
Customer Service, MeloTel Features

Be Sure To Avoid These Customer Service Phone Fails

Posted by author-avatar Dan Faraldo
June 26, 2024
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
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24 May
Customer Service, Industry News, MeloTel Features

What Makes The Phone The Best Choice For Contacting Customers?

Posted by author-avatar Dan Faraldo
May 22, 2024
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...
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05 Apr
Customer Service, MeloTel Features, MeloTel News

3 Phrases That All Customer Service Phone Agents Should Use

Posted by author-avatar Dan Faraldo
April 4, 2024
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
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26 Mar
Customer Service, Industry News, MeloTel Features

5 Must-Do’s For Every Customer Service Phone Agent

Posted by author-avatar Dan Faraldo
March 25, 2024
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
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