Tag Archives: empathy
Small Business-Boosting Techniques That Can Only Be Provided Over The Phone
Today, we have a myriad of ways to communicate with each other. Text messages, social media DMs, email and recorded voice notes are just a few of the most popular. Lost in much of the modern-day hype over such technology is the fact that there is nothing quite like the...
Becoming A Master Of Excellent Customer Service Over The Phone
Did you know that a smile can be heard? If you’re smiling while on the phone, it can help your tone of voice to be a lot more pleasant. This is just one of the tiny tricks that help phone agents provide excellent customer service. Remember that the telephone remains...
Phone Phenomena: Mastering The Art Of Customer Service Over The Phone
When it comes to customer service, phone interactions play crucial roles in building strong relationships and leaving lasting impressions. Phone agents are the voice of your company. They represent your brand and provide assistance to customers exclusively over the phone. To help your phone agents excel in their roles, it’s...
How To Deliver Excellent Customer Service During COVID-19
If you’re sick and tired of hearing about COVID-19, we don’t blame you one bit. We are right there with you! A couple of months into this pandemic situation have felt like years, haven’t they? Sadly, this is a situation that we’re all faced with and it doesn’t appear to...