Tag Archives: empathy
What Is The Secret To Providing Excellent Service Over The Phone?
Even in a world dominated by email, social media and live chat, the telephone remains one of the most personal and impactful ways to connect with customers. A phone call gives your business things that digital tools often can’t. They would be the power of voice, tone and human connection.
It’s...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
Why Phone Conversations Are The Best Ways To Resolve Customer Disputes
We would argue that the way a company treats its customers is more important than any other facet of the brand. This is why resolving disputes quickly and effectively is essential to maintaining a strong brand reputation. Sure, you can use emails and chatbots to connect with clients who have...
How Your Over-The-Phone Customer Service Can Brighten Someone’s Day
When was the last time you hung up from a customer service call feeling genuinely happy? For many people, great customer service experiences aren’t just about solving problems. They’re about how the interactions make them feel. Excellent over-the-phone customer service has the unique power to turn someone’s stressful day around....
Why Excellent Customer Service Over The Phone Is A Holiday Season Must
The holiday season is a critical time for businesses across all industries. As customer demand spikes and sales opportunities soar, companies must step up to meet rising expectations. While holiday promotions, festive branding and convenient shopping options matter, there’s one element that can make or break your holiday success. That...