Tag Archives: customers
What Is The Secret To Providing Excellent Service Over The Phone?
Even in a world dominated by email, social media and live chat, the telephone remains one of the most personal and impactful ways to connect with customers. A phone call gives your business things that digital tools often can’t. They would be the power of voice, tone and human connection.
It’s...
3 Benefits Of Staying Accessible To Customers While On Vacation
The fall and winter seasons, in Canada, are well known for vacations. After all, who wouldn’t want to escape the cold? But here’s the catch. Your customers don’t take breaks just because you do. If you’re completely unreachable, you risk losing their trust and potentially their business. The good news...
Why Phone Calls Are A Top Way To Provide Customer Service During The Fall
With October in full swing, the fall season is really settling in. At this time of year, businesses often see shifts in customer needs. It could be preparing for the holiday rush, launching new promotions or adapting to seasonal slowdowns. This is why staying connected with your customers is more...
The Undeniable Value Of Attention To Detail In Customer Service
There’s a vital lesson to be learned by business owners from all industries. It doesn’t matter what type of product or service you offer. If you don’t make your customers feel valued, your brand will not be successful. Customers don’t just remember what you say. They remember how you made...
How Telemarketers Can Avoid Annoying Their Leads
We all have jobs to do. But, the way we see it, a telemarketer’s job is among the hardest ones. With a need to generate leads and close sales, a phone agent’s daily tasks can be quite challenging. Not to mention, cold calls and telemarketing have a bit of a...