Tag Archives: customer service
The Melo Technology Team Specializes In Reducing Frustrations
It’s important to not just work with a business that offers great products and services. You also want to grow a relationship with a brand that makes your life easy. Have you ever worked with a company that took long times to return messages? Did you find you were feeling...
How Working With Melo Technology Provides Incredible Stress Relief
At Melo Technology, we recognize that we are customers too. Every day, we interact with various businesses for our personal and professional needs. As a result, we’re very aware of the differences between the quality of products, services and customer service offered by the various businesses we consider supporting. That’s...
Being Accessible While On The Go Is A Recipe For Business Success
Once upon a time, the phrase “going to work” specifically referred to an act performed by someone who left the home to visit a facility where his/her job would be performed. As a result, “call me on my work number” was an utterance use to request a phone call during...
Using Your Over The Phone Customer Service To Dial Up Success
Providing customer service over the phone requires a little pizzazz. After all, you don’t have the luxury of facial expressions and hand gestures to communicate your message. When speaking with clients and customers over the phone, it’s vital that you utilize proper tones, inflections and verbiage to be likeable. Of...
The Vital Importance Of Top-Notch Customer Service During The Holidays
Providing excellent customer service is an integral part of any company’s success. No matter your industry, it’s vital that you show your customers that they are your highest priorities. During the always-busy holiday shopping season, treating your customers like gold is of extreme importance.
Remember that first impressions matter.
Thanks to the...
Ringing Up Customer Satisfaction With Excellent Customer Service
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season, people from all walks of life are out and about searching for the perfect holiday gifts. This means that they are also calling up companies with greater frequency. Does your...
How Being An Accessible Business Owner Boosts Growth
We live in a world where we most often get what we want when we want it. For example, if you want to pick out a horror flick to watch in anticipation of Halloween, you only need to log in to your Netflix or Amazon Prime app to select from...
How Being A Great Listener Can Translate Into Business Success
Successful businesses have customers that offer them long-term support. But how is such loyalty gained? It’s all about meeting the needs of your customers. How do you know what those needs are? It’s all about being an active listener. It’s actually a skill that can make or break your business....
How Utilizing Hold Music Swings Success The Way Of Your Company
Dead silence during a telephone call is a bad look. Simply put, it often gives callers the impressions that their calls have been disconnected. Your business phone line should never give off such an impression. You shouldn't just avoid dead silence. You should take opportunities to impress and even entertain...
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....