Tag Archives: customer service
3 Best Practices For Phone Agents To Handle Customer Complaints
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
Why Some Customer Service Issues Are Best Handled Over the Phone
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
More Do’s And Don’ts Of Promoting Your Business On Social Media
At the end of July, we posted a blog about some of the do’s and don’ts of promoting your business on social media. We stressed the importance of targeting your audience and using visuals in each of your posts. As well, we warned against posting too frequently and ignoring your...