Tag Archives: customer service
Why Should You Make The Switch To MeloTel’s Commercial Phone Services?
In recent years, business owners from all over Canada have been switching from their landline telephones to VoIP phone systems at record rates. Every day, the knowledge that VoIP (Voice over Internet Protocol) is the way to go becomes more widespread. Between the crystal clear calling abilities and the myriad...
MeloTel Celebrates Its 12th Anniversary!
On behalf of the entire MeloTel team, we hope your new year has gotten off to an excellent start! Needless to say, 2020 was an extremely tough year for all of us. Who would have thought, one year ago, that we would endure a pandemic that would take far too...
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
How Call Forwarding Can Practically Save Your Business
“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
A Dose Of MeloTel’s Tech Support Can Make Your Day
It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team,...