Tag Archives: customer service
Making Your Call Centre A Customer Service Champion During The Festive Season
With a week of November already in the books, we can safely say that the holiday season is pretty much upon us. At least this is the case for business owners. The holiday season is a critical time for businesses in nearly every industry, from retail to hospitality and beyond....
Melo Technology Reaches 100 Google Reviews And Maintains 4.9 Star Rating!
The Melo Technology team is extremely thrilled to announce that we’ve reached an incredible milestone. We now have more than 100 reviews on Google with an overall rating of 4.9 stars! This achievement is more than just a number. It is a testament to the trust our customers place in...
3 Big Benefits Of Going Paperless At Your Place Of Business
We’re approximately two and a half months away from the year 2025! By now, it should go without saying that we are living in a pretty digital world. Just how much paper are you using at your place of business? In days of past, we printed just about everything that...
The Power Of Personalizing Offers To Grow Brand Loyalty
You’re a small business owner. That means you double as an advertiser. It may not be your favourite thing to do, but it’s a requirement, isn’t it? After all, how else will the public know about your offerings if you don’t market your brand? Especially if you feel like you’re...
3 Best Practices For Phone Agents To Handle Customer Complaints
One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
Why Some Customer Service Issues Are Best Handled Over the Phone
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
More Do’s And Don’ts Of Promoting Your Business On Social Media
At the end of July, we posted a blog about some of the do’s and don’ts of promoting your business on social media. We stressed the importance of targeting your audience and using visuals in each of your posts. As well, we warned against posting too frequently and ignoring your...
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...