Tag Archives: customer service
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
The Importance Of Being Readily Accessible To Customers On The Phone
In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with. For small business owners, this means being readily accessible to their customers on the phone. Whether a customer is looking for information about a product or service, or needs to resolve an issue, the...
How MeloTel Can Help You To Have A Happy New Year
On behalf of everyone at MeloTel, we hope you’re having an amazing holiday season! With Hanukkah and Christmas now behind us, we’re all getting set to welcome in 2023. This is just a reminder that we are open with regular business hours starting today, but we will be closed on...
Happy Thanksgiving To Our American Friends!
MeloTel prides itself on being a Canadian business. Based in Toronto, Ontario, our company happily works with small and medium-sized businesses all over Canada. Part of our mandate is to provide incomparable cloud-hosted services that are coupled with unbeatable customer service. The other part of our mandate is to have...
Why Is Posting To Social Media So Important For Your Business?
Once upon a time, we lived in a world where advertising your business was a pricey endeavour. Companies large enough to afford the production of television commercials knew this all too well. No matter the marketing strategy – radio spots, flyers and billboards among many other methods - a significant...