Tag Archives: customer service
We’re Still All In This Together – Just Working From Home
It’s hard to believe that the coronavirus pandemic has been impacting our lives for nearly one full year now. Life, as we know it, looks almost nothing like it used to before March of last year. In an effort to stop the spread of COVID-19, MeloTel – like many other...
Revolutionizing Your Business With DaFeeder
Allow us to re-introduce you to MeloTel’s Telemarketing Systems. We call it DaFeeder! This web-based telemarketing software allows for your employees to have their contacts automatically dialled for them. But it does so much more than that! It also functions as an excellent online filing system. Still, that doesn’t cover...
The Beauty Of Letting A ChatBot Do The Chatting For You
In today’s world, a business website means more to a company than it ever has before. The pandemic has created an increased need for e-commerce. So how does your company website measure up against its competition?
It’s important to remember the extreme importance of providing excellent customer service. With fewer consumers...
Are You Ready To Stop Giving Out Your Cell Phone Number?
Do you own a small business? Are you just starting as an entrepreneur? Chances are that you regularly give out your cell phone number in order to stay in touch with clients. The giving out of this number can confuse things, can’t it? After all, it’s likely your main or...
Why Should You Make The Switch To MeloTel’s Commercial Phone Services?
In recent years, business owners from all over Canada have been switching from their landline telephones to VoIP phone systems at record rates. Every day, the knowledge that VoIP (Voice over Internet Protocol) is the way to go becomes more widespread. Between the crystal clear calling abilities and the myriad...
MeloTel Celebrates Its 12th Anniversary!
On behalf of the entire MeloTel team, we hope your new year has gotten off to an excellent start! Needless to say, 2020 was an extremely tough year for all of us. Who would have thought, one year ago, that we would endure a pandemic that would take far too...
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
How Call Forwarding Can Practically Save Your Business
“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
A Dose Of MeloTel’s Tech Support Can Make Your Day
It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team,...
How Unbeatable Customer Service Sets Your Brand Apart
For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our blogs to the concept of showing our fellow citizens courtesy, compassion and respect. And, of course, this...