Tag Archives: customer service
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
How Intelligent Call Recap Turns Every Call Into Business Gold
When was the last time you listened back to a customer call? If you’re like most business owners or call centre managers, the answer is probably “not nearly as often as I should.” Calls are where deals are won, relationships are built and problems are solved. But far too often,...
The Importance Of Staying Connected With Customers While On The Go
In 2025, customers expect quick responses and seamless communication. If your clients reach out to you and you’re unavailable, the result can be more than just missed calls. It can mean missed opportunities, damaged trust and lost business. For small and medium-sized business owners, the ability to stay in touch...
Introducing Melo Voice AI: The Future Of Business Communication
The Melo Technology team is super excited to announce a forthcoming innovation that we can’t wait to roll out! As a leading Canadian provider of telecommunications and business technology services, we have always aspired to be on the cutting edge.
Now, with the upcoming launch of Melo Voice AI, we’re stepping...
How Telemarketers Can Avoid Annoying Their Leads
We all have jobs to do. But, the way we see it, a telemarketer’s job is among the hardest ones. With a need to generate leads and close sales, a phone agent’s daily tasks can be quite challenging. Not to mention, cold calls and telemarketing have a bit of a...