Tag Archives: customer service
What Consumers Really Think When Companies Miss Their Calls
In today’s age of instant communication, missed phone calls can leave lasting impressions on consumers. Clearly, they’re not positive ones. While many businesses rely heavily on email, chat or social media, the phone call remains one of the most trusted and immediate ways customers try to connect. When that call...
How Using Voicemail To Email Makes Your Business Better
Missing a phone call doesn’t have to mean missing an opportunity. Business owners are constantly juggling meetings, customer inquiries and day-to-day operations. Naturally, this makes it impossible to answer every call in real time. This is where Voicemail to Email technology delivers real value. By automatically sending voicemail messages directly...
Introducing Melo Call Event Notifications!
In 2026, staying on top of your business communications has never been more important. In a fast-paced environment where every call can represent a new lead, support request or opportunity, visibility is key. To help you out, Melo Technology is proud to introduce Melo Call Event Notifications! It’s a powerful...
Celebrating 17 Years Of Melo Technology!
Seventeen years ago, this month, Melo Technology started with a simple goal. It was to make business technology easier, more reliable and more affordable for small and medium-sized businesses. What began as a passion for helping companies communicate better has grown into a full-service technology partner serving businesses across Canada...
How Intelligent Call Recap Helps You Win Customers Back
Every small business owner knows the sting of a missed opportunity. A customer calls with a concern, a question or interest in your services, and somewhere between the conversation and the follow-up, things fall apart. Notes are incomplete, details are forgotten or the customer simply doesn’t feel heard.
In 2026, winning...