Tag Archives: customer satisfaction
What Consumers Really Think When Companies Miss Their Calls
In today’s age of instant communication, missed phone calls can leave lasting impressions on consumers. Clearly, they’re not positive ones. While many businesses rely heavily on email, chat or social media, the phone call remains one of the most trusted and immediate ways customers try to connect. When that call...
How Intelligent Call Recap Helps You Win Customers Back
Every small business owner knows the sting of a missed opportunity. A customer calls with a concern, a question or interest in your services, and somewhere between the conversation and the follow-up, things fall apart. Notes are incomplete, details are forgotten or the customer simply doesn’t feel heard.
In 2026, winning...
Why Quality Control Is The Backbone Of Every Successful Business
In any industry, quality control isn’t just about ensuring products or services meet a certain standard. It’s about building trust, consistency and credibility. At Melo Technology, we believe that quality control is not a one-time checklist. It’s an ongoing commitment to excellence, making it the backbone of every successful business.
Quality...
How Following Up With Your Customers Is A Key To Higher Sales
Make no mistake about it. Customer relationships are everything. By forgetting this, far too many businesses lose opportunities. It’s not because they lack good products or services. It’s because they fail to check in with their customers effectively. Simply put, following up with your customers is crucial for your company’s...
5 Sweet Ways To Delight Your Clients This Halloween
The Melo Technology team would like to wish you all a very happy Halloween! Remember that the special day isn’t just for trick-or-treaters! It’s also the perfect opportunity for small business owners to surprise and delight their customers. Do you run a retail store, salon, restaurant or office? No matter...