Industry News, MeloTel Features, MeloTel News

Why You Need To Keep In Touch With Clients Even While On Vacation

Don’t look now, but we’re just about midway through November! Not only are we fully immersed in the holiday shopping rush, but we’re also comfortably in vacation season. Well, at least that’s the case for many working professionals who are looking to take well-deserved breaks. Trips away from the office...
Continue reading
Customer Service, MeloTel Features

3 Best Practices For Phone Agents To Handle Customer Complaints

One of the top signifiers that you are an excellent provider of customer service is that you’re able to quell angry customers. No matter your business or industry, you’re bound to encounter consumers who aren’t particularly pleased about something. Sometimes, it’s a faulty product. Other times, it’s a late shipment....
Continue reading
Customer Service, MeloTel Features, Social Media

How Working With Melo Technology Provides Incredible Stress Relief

At Melo Technology, we recognize that we are customers too. Every day, we interact with various businesses for our personal and professional needs. As a result, we’re very aware of the differences between the quality of products, services and customer service offered by the various businesses we consider supporting. That’s...
Continue reading