Tag Archives: customer care
How Following Up With Your Customers Is A Key To Higher Sales
Make no mistake about it. Customer relationships are everything. By forgetting this, far too many businesses lose opportunities. It’s not because they lack good products or services. It’s because they fail to check in with their customers effectively. Simply put, following up with your customers is crucial for your company’s...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising
This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do...
5 Must-Do’s For Every Customer Service Phone Agent
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
Separating Your Brand From Others Through Unbeatable Customer Care
Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire....