Tag Archives: communication
3 Benefits Of Staying Accessible To Customers While On Vacation
The fall and winter seasons, in Canada, are well known for vacations. After all, who wouldn’t want to escape the cold? But here’s the catch. Your customers don’t take breaks just because you do. If you’re completely unreachable, you risk losing their trust and potentially their business. The good news...
Why Phone Calls Are A Top Way To Provide Customer Service During The Fall
With October in full swing, the fall season is really settling in. At this time of year, businesses often see shifts in customer needs. It could be preparing for the holiday rush, launching new promotions or adapting to seasonal slowdowns. This is why staying connected with your customers is more...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
Introducing Melo Voice AI: The Future Of Business Communication
The Melo Technology team is super excited to announce a forthcoming innovation that we can’t wait to roll out! As a leading Canadian provider of telecommunications and business technology services, we have always aspired to be on the cutting edge.
Now, with the upcoming launch of Melo Voice AI, we’re stepping...
Which Professions Most Rely On Having Constant Accessibility?
In 2025, the vast majority of consumers have very little patience for businesses that miss calls. Consider the many ways we have to communicate. There is almost no excuse for customers to go very long without being able to get in touch with the companies they need help from. This...