Tag Archives: Commercial Phone Services
Why Some Customer Service Issues Are Best Handled Over the Phone
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
The Do’s And Don’ts Of Putting Customers On Hold
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
Be Sure To Avoid These Customer Service Phone Fails
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
How Picking Up The Phone Improves Your Business Interactions
“Gimme a call,” “Hit me on my cell,” and “Ding me later” are just a few of the common phrases we throw the way of our friends and colleagues these days. All of them insinuate that we will be dialing their phone numbers so that we may have live conversations...