Tag Archives: cloud-hosted solutions
Mastering The Art Of Excellent Customer Service Over The Phone
All successful business owners are aware of an undeniable truth. You cannot run a reputable business without providing excellent customer service. Its importance simply cannot be overstated. Customers from all walks of life expect seamless experiences, whether they are shopping online or interacting with your business over the phone.
Phone calls,...
How Small Businesses Can Ring In The Benefits By Using Toll-Free Numbers
Small businesses often face unique challenges in a crowded marketplace. But one simple solution can make a big impact on your customer service: using toll-free numbers. These numbers, typically starting with 800, 888, 877, 866 or 855, allow customers to call your business without incurring long-distance charges.
What are some of...
Exploring The Power Of Rebranding Your Company
As we excitedly announced last week, the company you’ve grown to know and love as MeloTel will soon be rebranded as MELO. That’s right! We’re in the process of moving to the abbreviated, all capital letters entity named after our brand’s Founder and CEO, John Meloche. After 14 years as...
Sweetening Your Customer Service With Custom Hold Music
When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...
Why Businesses Should Avoid The Hidden Costs Of Hidden Charges
As a business owner, you want to make a profit and keep your operations running smoothly. But adding hidden charges to bills can do more harm than good. Hidden charges can damage your reputation, create unhappy customers and ultimately hurt your bottom line. It’s important to understand that your business...
Why Businesses Should Consider Offering Products and Services Worldwide
We live in an increasingly interconnected world. Businesses have the opportunity to expand their reaches beyond their local markets and offer products and services to consumers across the globe. While this may seem like a daunting prospect, there are many compelling reasons why businesses should consider going global.
Increased revenue potential....
The Importance of Quickly Returning Business Messages
Business owners aren’t strangers to the importance of communication. Whether it’s communicating with customers, employees or partners, timely and effective communication is critical to the success of any business. One aspect of communication that is often overlooked is the speed at which business messages are returned.
Returning messages quickly is not...
How Landline Telephone Services Are Starting To Show Their Age
Landline telephone services have been a staple for businesses for many decades. However, with the rise of new technologies and the increasing popularity of internet-based communication solutions, these old services are starting to show their age. What are some of the biggest problems that businesses have using old landline telephone...
Changes To Make To Your Business In 2023
We’re nearly a week into 2023. There is still plenty of time for you to get your New Year’s Resolutions off the ground. Surely, you’ve considered a number of changes you wish to make to your business in 2023. However, there are some things you may not have thought about...