Tag Archives: cloud-hosted solutions
5 Business Resolutions To Make 2026 Your Best Year Yet
Happy New Year! On behalf of the entire Melo Technology team, we hope that 2026 has already gotten off to a great start and that it becomes your best year yet. For business owners, the start of a new year is a great time to reset, refocus and make smart...
Why You Can No Longer Wait To Adopt A VoIP Phone System
Modernizing your company’s communication system is one of the most impactful operational upgrades you can make. As customer expectations rise and workplaces become more flexible, relying on outdated phone technology creates unnecessary challenges. They also prevent your business from performing at its best.
VoIP (Voice over Internet Protocol) has become the...
3 Benefits Of Staying Accessible To Customers While On Vacation
The fall and winter seasons, in Canada, are well known for vacations. After all, who wouldn’t want to escape the cold? But here’s the catch. Your customers don’t take breaks just because you do. If you’re completely unreachable, you risk losing their trust and potentially their business. The good news...
5 Phrases Every Customer Service Agent Should Use On The Phone
Do you work in a call centre? Have you spent a lot of time providing customer service over the phone? If so, you’re well aware that your job entails a whole lot more than just answering questions. Being a phone agent is more about building relationships. The right words can...
The Importance Of Taking Notes During Business Phone Calls
As a successful business owner, you’re surely aware of the following truth. Clear and consistent communication is non-negotiable. You have numerous conversations on a daily basis, right? These talks with your clients, vendors and team members are often packed with vital information. But be honest. When you hang up on...