Tag Archives: call centre
Call Recordings Can Be A Call Centre’s Saving Grace
Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing your phone agents with feedback. In the quest for providing superior customer service, it is imperative that your team members are regularly given tips on how to be people pleasers....
How Regular Feedback Sessions Can Boost Call Centre Productivity
In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures.
As a...
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
How MeloTel Can Help You Get The New Year Off To A Good Start
Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....
How MeloTel Can Help You To Have Happy Holidays
Wow! Can you believe that the holidays are practically here? Hanukkah gets going this Sunday. Christmas Day is in ten days! Kwanzaa kicks off on Boxing Day. There is so much to celebrate! As a business owner, you’re likely looking forward to some much-needed time off to enjoy the holiday...