MeloTel News
FOR IMMEDIATE RELEASE – MELOTEL ANNOUNCES FUTURE BRAND EVOLUTION TO “MELO”
March 14th, 2023 - Today marks the beginning of an exciting and transformative journey for MeloTel, a leading telecommunications provider for small and medium-sized businesses across Canada and the USA. After 14 years of delivering exceptional products and services to our valued clients, we are thrilled to announce our plans...
Unlocking The Power Of Call Recordings
Call recordings have become a valuable tool for small and medium-sized businesses. They offer a range of benefits that can help to improve customer satisfaction, boost employee performance and drive growth. Whether you're a small startup or a well-established enterprise, call recordings can help you to unlock the full potential...
How Landline Telephone Services Are Starting To Show Their Age
Landline telephone services have been a staple for businesses for many decades. However, with the rise of new technologies and the increasing popularity of internet-based communication solutions, these old services are starting to show their age. What are some of the biggest problems that businesses have using old landline telephone...
Feedback Plays A Crucial Role In Your Call Centre’s Success
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...
The Importance Of Being Readily Accessible To Customers On The Phone
In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with. For small business owners, this means being readily accessible to their customers on the phone. Whether a customer is looking for information about a product or service, or needs to resolve an issue, the...