MeloTel Features
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
Best Practices For Call Centre Agents To Turn Leads Into Customers
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
How 3D Virtual Tours Trounce Still Photos In The Online Marketing Game
If you’re a business owner in today’s marketplace, you’re very well aware that a strong online presence is mandatory. There’s no question that it’s important to have a vibrant and regularly updated website. Naturally, it should include easy-to-navigate links, readable product information and plenty of vivid photos of your products....
Exploring The Perks Of Remote Work During The Summertime
The warm and sunny summertime is a glorious time of year for most Canadians. To many, the season is synonymous with vacation time. For busy business owners, however, it’s hard to take days off no matter how nice the weather is. That’s where the beauty of remote work can work...
The Do’s And Don’ts Of Putting Customers On Hold
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...