Industry News
Empowering Call Centre Agents With Better Ways To Generate Leads
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business.
How can call centre operators...
The Importance of Quickly Returning Business Messages
Business owners aren’t strangers to the importance of communication. Whether it’s communicating with customers, employees or partners, timely and effective communication is critical to the success of any business. One aspect of communication that is often overlooked is the speed at which business messages are returned.
Returning messages quickly is not...
Unlocking The Power Of Call Recordings
Call recordings have become a valuable tool for small and medium-sized businesses. They offer a range of benefits that can help to improve customer satisfaction, boost employee performance and drive growth. Whether you're a small startup or a well-established enterprise, call recordings can help you to unlock the full potential...
How Landline Telephone Services Are Starting To Show Their Age
Landline telephone services have been a staple for businesses for many decades. However, with the rise of new technologies and the increasing popularity of internet-based communication solutions, these old services are starting to show their age. What are some of the biggest problems that businesses have using old landline telephone...
The Importance Of Being Readily Accessible To Customers On The Phone
In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with. For small business owners, this means being readily accessible to their customers on the phone. Whether a customer is looking for information about a product or service, or needs to resolve an issue, the...
How High-Quality Content Can Boost Your Online Presence
Blogging is an important way for small business owners to grow their online reach. There are numerous benefits to regularly creating high-quality content and sharing it on your website and social media channels. You can attract new customers, build trust with your audience and establish yourself as an authority in...
Why Text Messaging Is A Powerful Tool For Small Business Owners
Text messaging is a powerful tool for small business owners who are looking to grow the reach of their brands. With the right strategies, text messaging can help you engage your target audience, build relationships and drive sales. What are some of the most effective ways that text messaging can...
8 Great Ways Small Business Owners Can Grow Their Social Media Followings
Small business owners have a unique challenge when it comes to growing their social media followings. They don't have the same resources as larger companies, but they still need to make a big impact on a small budget. However, with the right strategy, it is possible for small business owners...
Ditching Landlines For VoIP Telephony: Why You Should Make The Switch
VoIP (Voice over Internet Protocol) telephony has revolutionized the ways in which we communicate. The technology provides businesses with a cost-effective and flexible way to stay connected with their customers and employees. If you're still using traditional landlines for your business, you're missing out on a host of benefits that...
Using The World Cup To Inspire Teamwork In Your Office
The 2022 FIFA World Cup has taken over the planet by storm since November 20th. The every-four-year football (soccer, to us North Americans) tournament started with 32 international teams including Canada. Our nation hasn’t participated in the World Cup since 1986. Although our team got off to an impressive start...