Customer Service
4 Top Telemarketing Tips That Help To Generate Sales
Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...
Best Practices For Call Centre Agents To Turn Leads Into Customers
If you operate a call centre business, you’re more than well aware of the importance of top-notch customer service. Arguably, there is no more impactful scenario than the phone conversation when it comes to making a good impression. Here’s what we mean. You cannot rely on facial expressions, hand gestures...
The Do’s And Don’ts Of Putting Customers On Hold
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
Be Sure To Avoid These Customer Service Phone Fails
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...