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Customer Service

HomeArchive by Category "Customer Service"Page 5
12 Jul
Customer Service, Industry News, MeloTel Features

The Do’s And Don’ts Of Putting Customers On Hold

Posted by author-avatar Dan Faraldo
July 10, 2024
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
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28 Jun
Customer Service, MeloTel Features

Be Sure To Avoid These Customer Service Phone Fails

Posted by author-avatar Dan Faraldo
June 26, 2024
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
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26 Jun
Customer Service, Industry News, MeloTel Features

How To Deliver Top-Tier Customer Service While On The Road

Posted by author-avatar Dan Faraldo
June 26, 2024
With the summer now in full swing, you’re likely thinking of all the wonderful places you’d like to visit throughout the season. After all, the summertime and vacations are synonymous. However, being a business owner doesn’t necessarily allow you the time you need to step away from the office at...
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18 Jun
Customer Service, Industry News, MeloTel Features

How Picking Up The Phone Improves Your Business Interactions

Posted by author-avatar Dan Faraldo
June 18, 2024
“Gimme a call,” “Hit me on my cell,” and “Ding me later” are just a few of the common phrases we throw the way of our friends and colleagues these days. All of them insinuate that we will be dialing their phone numbers so that we may have live conversations...
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12 Jun
Customer Service, MeloTel Features

The Costs Of Being Unavailable To Your Customers When They Need You

Posted by author-avatar Dan Faraldo
June 12, 2024
In the year 2024, business owners have almost no excuse for being inaccessible. With a wide variety of social media platforms to choose from, in addition to email and text messaging, your customers have numerous options for getting in touch. Let’s not forget, of course, that the good old telephone...
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