Customer Service
How To Avoid The Top Mistakes Made By Call Centre Phone Agents
We’re all human beings. So, at some point, we’re going to lose control of our emotions. As a call centre representative, you’ve likely encountered your fair share of callers who aren’t exactly playing it cool. As a result, you’ve probably lost your cool a couple of times. It’s to be...
Why Today’s Consumers Still Prefer To Get Phone-Based Customer Service
“I need to get someone on the phone right away.” This statement is uttered by many a consumer on a regular basis. That’s because no matter how far advanced technology has come, it’s still best to have a live person handle your customer service requirements. Sure, we can email, text...
Why Some Customer Service Issues Are Best Handled Over the Phone
Last month, we posted a blog that highlighted the fact that some customer service tasks are best handled over the phone. They included the resolution of complex issues, the handling of sensitive information and the providing of personalized service.
Needless to say, customer service that is provided over the phone boasts...
4 Top Telemarketing Tips That Help To Generate Sales
Telemarketers do not have easy jobs. For many of them, speaking on the phone to hundreds of people per day is a regular part of their lives. It can be exhausting. This is especially true for phone reps that are required to make sales on each of their calls. Quite...
Which Customer Service Tasks Are Best Handled Over The Phone?
There has never been a time when customer service didn’t matter. However, it can be argued that, in 2024, excellent customer service matters more than ever! Think about it. With so many ways to communicate with a company, consumers know that they have countless options at their fingertips. They can...