Customer Service
3 More Phrases That All Customer Service Phone Agents Should Use
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
Melo Technology Welcomes Back Our Beloved Chantel!
The Melo Technology family is extremely happy to welcome back its Operations Manager, Chantel Cascanette! She has finally returned to us following her maternity leave and we couldn’t be happier! This isn’t to say, of course, that we weren’t elated about the fact that Chantel and her partner Mitchell welcomed...
How Offering Service With A Smile Works To Set Your Brand Apart
Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your interactions with your customers. Yes, even when you are speaking to clients over the...
3 Phrases That All Customer Service Phone Agents Should Use
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising
This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do...
5 Must-Do’s For Every Customer Service Phone Agent
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
The Power Of Getting Positive Google Reviews For Your Business
In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and...
Thank You To Everyone Who Gave Melo Technology A Five-Star Rating!
The Melo Technology team would like to take this opportunity to say thank you. We truly appreciate each and every client we’ve ever worked with. As a smaller telecom provider, we are well aware that business professionals who entrust our services are “taking a chance”. We’re thrilled to know that...
Separating Your Brand From Others Through Unbeatable Customer Care
Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire....
What Are The Top Reasons Customers Change Service Providers?
We all hate poor customer service. Literally no one is interested in calling up a company for help and receiving confusing answers to questions or worse, no help at all. Of course, it doesn’t help matters much if the service provider doesn’t deliver on what it promised. Such experiences will...