Customer Service
3 More Ways To Help Your Phone Agents Have Better Days
If you own and/or operate a call centre business, you know better than anyone just how hard it can be to keep employee morale high. Unfortunately for you, call centres are known for their high turnover rates. Phone agents tend to get burnt out and frustrated with the amount of...
The Art Of Boosting Call Centre Employee Morale
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor. By doing so, you’ll help your business thrive instead of flounder. Customer satisfaction depends heavily on the attitudes of...
Windows 7 Reaches End Of Life
Now that we are living in the 20s, it stands to reason for us all to expect many technological advances to come. Many are bound to make those of the previous decade appear archaic. Microsoft’s move from Windows 7 to Windows 10 is one of the first advances to take...
How To Establish A Customer-Centric Brand
At MeloTel, providing unbeatable customer service is a top priority. Now, we realize that many companies, all across North America, live by this same mantra. But to be fair, not all customer service regimens are created equal. As far as our team is concerned, providing the best customer service in...
3 Signs That You’re A Champion Communicator
In our last blog, we highlighted the importance of remaining in communication with your colleagues, co-workers and clients while you’re on vacation. As a business owner, you don’t have a much of a choice. Yes, you are definitely entitled to some much-needed time away from the office in order to...