Customer Service
How ChatBots Are Revolutionizing Customer Service
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re...
How Call Forwarding Can Practically Save Your Business
“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem...
How Feedback Is A Key To Your Company’s Success
No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...
3 Reasons Why Text Messaging Is Valuable To Your Business
We’re willing to bet that you’ve sent a text or two today. Chances are that, by the time you read this, you will have sent upwards of a dozen or so texts in your day already. We’re basing these assumptions on the fact that texting is an incredibly popular way...
4 Reasons Why Being Available To Your Customers Is So Important
"I need you to be there for me." These words represent the feelings of consumers for the businesses they support. Customer satisfaction entails so much more than providing high-quality products and services. It requires dependability. Can your customers rely on you? Something as simple as not picking up your phone...